Frequently asked questions (FAQ)
This is our F.A.Q. section, where you can learn more about us and how you book a taxi, choose a driver, download our app and use it and some much more. If your question is not mentioned here feel free to contact and we’ll be happy to help you.
Booking with TrueDrivers is super easy
Option 1: Click on the Reservation button and make a booking straight forward
Option 2: Click on the Contact us button, and we will assist you immediately if you have additional questions
We recommend You to make a reservation at least a few days before your travel. Of course, if you accidently need a transport or you have an emergency we will do everything possible to assist you.
Yes of course we can help, but to be 100% sure to get the best price, please make a reservation.
We cannot list all of the destinations that we offer, but you can just send us a message using one of the buttons below to get your offer immediately.
Don’t worry about it! We offer free babyseats, childseats and boosters if you just notify us when you make a reservation.
Just explain us how many suitcases you have and how big they are to know which car will have enough space to fit your luggage.
Truedrivers is a pet friendly company. Please inform us about your pet after reservation and we will send you vehivle prepared with everything needed.
That is not a problem at all. Our dispachers will check it for you to make sure that the driver will expect you on time.
Our drivers are tracking the flight in real-time (live)
– After You land the driver will try to contact you by phone or by WhatsApp – If this is impossible he will be expecting You with a nameplate at the ”arrivals” hall
Our dispachers will help you immediately just call +359897227771 (click on the number)
All of our drivers are speaking english. You will have no problem with communication.
Everything its fine! Our drivers are tracking the flights live, so the driver will be expecting you.
You can pay the transfer in Cash or via Credit/Debit Card at the day of travelling or in advance. In case You prefer the card-payment, You have to inform us in advance. You can pay in advance by bank transfer as well.
We accept BGN, EUR, pounds and US dollars.
Changing of your reservation is super easy. Just contact us on any platform comfortable for you using the buttons below and we will make the changes.
Price are by booked vehicle. The childseats are included in the price.
Our dispachers and drivers are tracking the flight live. You dont need to make additional payment as delays are not up to You.
Just give us a call in first step when you are sure that you missed your flight. We are human beings, can happening to everyone.
